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Learn more about our shipping policy

Shipping

Shipping services and costs

We currently only deliver to regions in Tanzania. Orders are shipped Monday to Friday, excluding bank holidays. Shipping costs are on costumer.
All orders will also require a signature upon receipt. This process has been put in place to ensure you receive the goods that you have ordered.

Order processing time

Processing and delivery depends of the nature of the order, if the items are in-stock, pre-ordered, out-stock, custom ordered. See table below:
Nature of item Minimum time Maximum time
In-stock 12 hours 5 days
Pre-order 5 days 14 days
Out of stock 5 days 14 days
Custom order 5 days 21 days
Most orders begin processing as soon as your online purchase is completed. Your order will be shipped once the items are located in stock, your payment is approved, and the receiving address is verified. As soon as your order is dispatched, you will be notified by email. Please note that business days are Monday to Friday, excluding bank holidays.
After your order leaves our warehouse, delivery times vary according to the location of your shipping address.

Nature of item	Minimum time	Maximum time
In-stock	12 hours	5 days
Pre-order	5 days	14 days
Out of stock	5 days	14 days
Custom order	5 days	21 days

Delivery problems

If you are not available to receive your delivery, the carrier might leave a contact card (depending on type of delivery service and carrier) at your address indicating when they will attempt to re-deliver the package. If you are not able to receive the parcel on the last attempt the carrier is willing to make, it will be returned to the carrier depot. You will then have to contact the carrier to make arrangements for the collection, otherwise the order will be returned to our warehouse and you will be refunded through your original payment method.